Frequently asked questions
Pure Music Manufacturing 0161 833 0099
How do I place an order?
We will need your CD master and artwork files supplied to our specifications. Please also include a copy of our order form with all of you contact details
When do you require payment?
We will check your master and artwork, if they are suitable to go into production we will send you an invoice, once this has been paid we can get your job into production
What methods of payment do you accept?
We can accept payment over the phone by debit card (free of cost) and credit card (subject to a 2% card processing fee), bank transfer, paypal (subject to a 2.5% paypal processing fee) or by cheque (please allow up to 5 working days for cheque clearance)
How should I supply masters?
We can accept masters in various formats. Most people supply masters on CD-R, this should be supplied as "Red Book", most CD recording software will produce this if the disc is set to record "Disc at Once". Please use good grade media and write the disc at low speed (4 speed is preferable, however some writers default to 8 speed), masters should be free or dirt scratches and finger prints and packed into album type jewel cases as this offers the best protection for the disc. Please do not send discs in PVC or card wallets as this can result in damage to the master that might cause the disc to be rejected from glass mastering. We can also accept masters on Exabyte and Umatic 1630. At the moment the only accept masters over the internet if sent as DDPi with MD5 checksum.
Do you provide mastering?
If you are unable to provide a CD master we can create this for you from your supplied audio files. We prefer audio files to be supplied as WAV or AIFF files in 16 bit / 44.1Khz format. We will then compile your master and send you out a reference disc for approval, please contact us for prices. If you are looking for creative mastering, we would be happy to recommend various mastering rooms, depending on your budget.
How do I supply artwork?
We prefer to be supplied artwork in high resolution PDF format with all fonts embedded and all images as CMYK and grey scale. You can download specifications for the design layouts for all of our products, you will find the links to download these files next to the prices of the product you require. We can accept artwork in other formats, however there may be a charge to create PDF files from your supplied artwork. If we do any editing to your artwork we will provide you with a PDF proofs for approval before we commence manufacturing.
Can you provide me with one copy to see how it will look?
Afraid we are unable to produce one finished copy for approval before we manufacture your job. As all of our print is produced on large offset printing machines, it is uneconomical to set the machines up to produce one booklet or digi-pack. However we can supply Agfa / Sherpa colour contract proofs printed on cromalin paper for you to check how the actual colours will appear on your finished product. These are charged at £ 25.00 + VAT per A4 page, and must be signed by you and returned to us before we can print your job.
Can you create my artwork?
Yes we can. If you supply us with the images and the text you require we can lay these out for you, we provide PDF proofs for you to check before we print your order. Prices for a 4 page booklet, inlay and CD label range from £ 50.00 -£ 90.00+ VAT depending on the complexity of your artwork.
How long does the process take?
For CD and DVD products, from receipt of master and artwork to our specifications turnaround is about 14-16 calendar days for most products, digi-packs and specialist packaging is approximately 16-18 days. Turnaround time during the busiest periods (leading up to summer and Christmas) can be slightly longer, also allow a couple of extra days and around bank holidays. If we need to do any editing to your master or artwork this will add to the turnaround time. Turnaround for re-orders is approximately 10 days.
For vinyl products you should allow about 14 - 16 days for test pressings and a further 14 - 16 days for delivery of finished product from approval of test pressings
How will my goods be delivered?
All deliveries are made by 48 hour courier, the delivery will be made anytime between 9:00AM - 5:30PM. Please note that we are unable to change the delivery address once the goods have been despatched, changes to the delivery address must be made no later than 2 days prior to despatch. If no one is available to to accept the delivery a re-delivery charge may be incurred.
